Frequently Asked Questions

We are a high fashion showroom based in SoHo New York specializing in runway, archive, samples, 1 of 1's, & pieces money can't buy.

Modifications are possible as long as the item(s) have not yet been shipped or picked up.

Yes, we ship to all countries, however rate(s) vary by country, carrier, and other circumstances.

Handling time is 2-3 days from order placement. Shipping time varies by destination and carrier.

Returns are not accepted in most cases, however we are always interested in re-acquiring item(s) purchased from us. Should the item(s) arrive significantly varying from their advertised characteristics, a return may possibly be arranged pending discretionary review after contacting us via the contact portal*.

We are reachable at our email admin@onbond.shop, through the contact portal on this site, or via Instagram DM's.*

We typically aim to respond to all inquiries within a 24 hour period.

All of our appointments go through our booking platform*, and all appointments are not finalized until manual review and approval.

The preferred method for inquiring about styling services is to reach out to our email so an agent can review and respond with availability and quote accordingly. We provide styling for commercial, editorial, personal, film, and entertainment (music videos, live events, etc.) scenarios.

All items are guaranteed authentic through consistent review from our team of professionals, however, should there be a doubt, we guarantee a full refund, pending review.