Frequently asked questions
Are all OnBond Showroom items authentic?
Yes. Every item is guaranteed authentic. Authentication is performed by our curation team using multiple verification methods tailored to the specific brand or item.
How are items sourced?
Items are sourced by expert curators who specialize in the brands and designers we carry. All items are acquired through legitimate channels and undergo authentication and condition verification before being accepted.
How can I sell items to OnBond?
Contact us at contact@onbond.shop with the subject line “SELLING,” or schedule a time through our appointment program.
What items do you accept when buying?
We maintain a comprehensive brand buying list, available upon request. If you have an item outside the listed brands that you believe fits our curation, you may submit it for consideration.
What is OnBond’s return policy?
Returns are accepted within 3 days of delivery for store credit only. Items must be returned in original condition. New items with tags must be unworn and returned with tags attached. The buyer is responsible for return shipping and handling. Store credit is issued for the item price minus original shipping costs.